Here is the simple process for returning an item to www.123inkets.com:

• Contact a Customer Service Specialist by either calling 1-888-465-7765 or submit the RMA Request form to obtain a Return Merchandise Authorization (RMA) code. The RMA code must be written on the original invoice.  Please note that if you return cartridges without a Return Merchandise Authorization (R.M.A.) number, you will receive NO refund or replacement.
• Repack the product in its original packaging materials.
• Include your order number with your returns to expedite the process.
• Cartridges & toners that are more than 30% used, will not be eligible for a refund or re-shipment.
• We suggest you ship your return prepaid by a carrier that offers package tracking, such as United States Postal Service registered mail, United Parcel Service (UPS), or Federal Express to the address listed below:

Returns Department
123inkjets.com
25 East Easy Street
Simi Valley, CA  93065

See our Terms & Conditions for further information

	Return Merchandise Authorization
	Returns Department     * = required   Name:* E-mail:* Order #: * I would like to return: Select Type Ink Cartridge Laser Toner Refill Kit Cleaning Cartridge Paper Product Cartridge(s): No. of Black No. of Color Phone #: * Reason for RMA: Select reason for return Wrong cartridge ordered Leaky cartridge Wrong cartridge received Missing cartridges Cartridge will not fit printer Cartridge not recognized by printer   Other Additional Comments: (insert comments here)   Please click only once, and wait for the form to submit properly. Thank You.
	Please double-check the information you've provided for accuracy. Then, send us your request by clicking on the "Submit" button above. We will get back to you as quickly as possible. Questions? Call 1-888-465-7765 to talk with a Customer Service Representative. Back to Customer Service home page

Hablamos Español