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Ordering:
- How do I buy a cartridge online?
Instructions for online shopping are provided
at
- Can I order by check or fax?
Yes, we accept orders by mail
and fax. Instructions for off-line shopping are provided
at
- What is the shipping cost? How long
will it take?
Shipping and handling charges are a flat rate
of $1.95. Orders take between 3-6 business days. More information is
provided at
- Do you accept international orders?
We do not accept international orders except for
Canada.
- What is the shipping charge to Canada?
Shipping and handling charges to Canada are a
flat rate of $6.00. However, if you order $40 or more of our products,
the shipping and handling is Free! Orders take between 3-6 business
days. More information is provided at
- Which credit cards to you accept?
We accept Visa, MasterCard, Discover Card and
American Express.
- I accidentally ordered the wrong cartridge,
now what?
Please email us at
explaining the situation. Include your name, order number, and date
of transaction.
- Is this site secure?
Yes, our shopping
cart is secure. We provide safe and secure SSL encrypted order form
for your shopping needs. Your card number will be transmitted directly
to the banking network for authorization. 123 inkjets does not record
your card number anywhere. The geographic location of your computer
has been determined, and recorded. Card fraud is a felony punishable
by heavy fines and jail time.
After Ordering
- I accidentally ordered the wrong
cartridge, now what?
Please email us at
support@inkjetorder.com and request to cancel your order or to
correct any problems. Include "Cancel Order" in the subject heading,
your name and order number. You will have to re-order after you have
canceled your incorrect order.
Note: All cartridges are shipped at 4.30pm PST. We cannot cancel your
order after it has been shipped, but email us anyway and we'll help fix
the problem.
- I want to add to my order?
Sorry, We can NOT add cartridges to your order. Please place another
order.
View our Shipping Policy for more
information.
- I want to combine two orders?
Sorry, We can NOT combine orders. They will be shipped individually.
View our Shipping Policy for more
information.
- I want to cancel my order?
Please email us at
support@inkjetorder.com and request to cancel your order. Include
"Cancel Order" in the subject heading, your name and order number. All
cartridges are shipped at 4:30 PM PST. We can not cancel your order
after it has been shipped.
Products:
- Are your cartridges generic?
Yes, our cartridges
are generic products. They are high-quality compatible inkjet cartridges.
We guarantee their quality and performance to be as good as name brand
products.
- Which cartridges are remanufactured?
All our HP,
all Lexmark, Canon BC-02, and Canon BC-05, Canon BC-01 are remanufactured.
- Are your products guaranteed?
Yes,
we offer a 100% qualityassurance guarantee. More information
is provided at
- How do I know what cartridges to buy
for my printer?
Look through
our product line and find the name of your printer. Click on the following
links to begin:
,
, , ,
.
- I can not find my printer listed.
Email us at
.
Cartridges for Canon, Compaq, Epson, HP, and Lexmark printers:
- Are the cartridges for Epson and Canon
products new?
Yes, all our
cartridges for Epson and Canon printers are new compatible cartridges
with the following exceptions: BC-02, BC-05, BC-01. To buy a cartridge
for a Canon printer click on:
, To buy an cartridges for Epson cartridge click
on: .
- Are the cartridges for HP, Lexmark,
Compaq printers remanufactured?
Yes, our cartridges
for HP, Lexmark, and Compaq printers are remanufactured. To buy a cartridge
for an HP printer click on:
.
To buy a cartridge for a Lexmark/Compaq printer click on:
.
- What's the difference between the cartridges
that replace the 51645A and the 51645G?
They are the exact same ink cartridge.
The cartridge that replaces the 51645G is the half filled version of
the 51645A. We do NOT carry the half filled cartridge.
- What's the difference between the cartridges
that replace C1823D and the C1823A?
The cartridges that replace the C1823D
and the C1823A are the exact same ink cartridge.
- Do you sell ink cartridges for Lexmark
& Compaq Printers?
Yes, compatible
with Compaq IJ300, IJ700, IJ750, IJ900 are:
Model 12A1970 Black Ink Cartridge.
Model 12A1980 Color Ink Cartridge. To buy a cartridge for a Compaq printer
click on:
.
Technical Support
Replacement Cartridge
Installation Instructions & Troubleshooting Tips
- Remove the empty cartridge from your
printer.
- If applicable, carefully remove the plastic
clip from the replacement cartridge.
- If applicable, carefully remove two pieces
of protective tape covering the ink nozzle and maze hole.
- Carefully install replacement cartridge into
the cradle.
CAUTION:
DO NOT TOUCH THE INK NOZZLE OR COPPER CONTACTS
NOTE: For detailed
instructions refer to your printer manual or printer software.
If printer problems occur:
- Perform up to three cleaning cycles and a
prime cycle, if applicable, using your printer software.
If the cleaning cycles fail to
produce quality print:
- It may be necessary to prime the cartridge.
Hold the cartridge (nozzle down) and place a paper towel with warm
water& then on a dry paper towel until the ink begins to siphon.
- Remove debris and dried ink from the
replacement nozzle plate with a damp cotton swab. DO NOT wipe
the nozzle plate. Use distilled or filtered water only.
- Re-install the cartridge and perform
cleaning cycles as instructed.
Misc / Contact:
- How can I tell my friend about the savings?
You can tell
your friends about 123inkjets.com by using our easy form. Go to
- How can I contact you.
You can contact
us by emailing us at
or
Mail to:
25 E. Easy St
Simi Valley, CA 93065
Toll: 1-805-306-1560
Fax: 1-805-583-3001
- Can someone call me?
If you would
like to be reached by one of our representatives please email us at
.
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